Refund policy

Last updated: 27 October 2026

7-day returns

You can request a return within 7 days of delivery. To be eligible, the item must be unworn, unwashed and unused, with all original tags and packaging intact. Please keep your order number or invoice ready.

How to request a return

Email connect@prefit.in or WhatsApp +91 7783070606 with your order number, the item(s) you want to return, the reason, and photos of the product. Once your request is approved, we will share the return instructions. Items sent back without an approved return request cannot be accepted.

Damaged, defective or wrong item

Please check your order as soon as you receive it. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with photos (an unboxing video helps), and we will arrange a replacement or refund.

Non-returnable items

• Customised or personalised products (custom text, print or embroidery)
• Bulk / wholesale orders, unless the goods are damaged or defective
• Items bought on sale or clearance
• Gift cards

Exchanges

For a different size or colour, request a return of the original item and place a new order for the item you want, or contact us and we will help, subject to stock.

Refunds

We will inspect returned items once they reach us and let you know whether the refund is approved. Approved refunds are processed within 7 business days:

• Prepaid orders (UPI, card, net banking, wallet): refunded to the original payment method.
• Cash on Delivery orders: refunded to your bank account or UPI ID, which we will ask you for.

Your bank may take a few extra days to show the credit. If you have not received your refund 10 business days after approval, contact us at connect@prefit.in.